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Delivery Information

Most orders placed before 1.00pm (Monday-Friday) are dispatched the same day. Please note that during busy periods dispatch times can be 1-2 working days.

Next working Day delivery cut off time is 1pm, subject to your payment being processed and stock availability. Next day delivery can not be guaranteed. 

Free delivery orders could take between 2-3 working days for goods to arrive.

*Highly Flammable goods (Acetone, Nail Monomer) cannot be shipped for free, even if order value is over £90.

Orders placed after 1.00pm during the week or at weekends are processed and dispatched the following working day. No orders are processed, dispatched or delivered on Bank Holidays or weekends.

Orders leave our premises on a Royal Mail service or may at times be sent via UK Mail depending on order value and contents. 

Some of our products are fragile and our expert team are trained in the best packing methods to protect your order. All consignments will be delivered to your specified 'delivery' address between the hours of 8.00am to 5.30pm Monday to Friday next working day deliveries will be delivered Monday to Friday only.

Any Item not received must be reported to us by email 15 days after the order is placed 21 days for international customers. At this point we will contact the courier to investigate.

To ensure we offer a safe and efficient service you will be required to be able to accept the goods when the courier attempts to deliver, please ensure you provide a delivery address where someone will be able to accept your order. If for any reason a delivery is not possible between the above hours, your order will be taken to the local depot and a card will be left for you to collect at the local depot.

If you know this second attempt will not be convenient, the card will have details of your local depot address and offer you the option to collect your order that same day. Depots are open until 7.00pm (Depending On location) on any weekday. The goods will be held for a maximum of 5 days awaiting collection.

If you are unable to collect your order that day, we recommend that you call the telephone number of the local depot detailed on the card and you can arrange an alternative second delivery attempt. Failure to notify the courier 5 days of the first delivery attempt your order be returned to ELTRA NAILS.

Please note that during busy times of the year (e.g. Christmas, Valentine's Day, Mother's Day) there may be a slight delay in the dispatch of your order, so please check our homepage for details of 'last date to for delivery' dates and allow extra time to receive your goods.

Please note if any courier could not deliver your goods due to not being able to get an answer or a signature at your property then they will return this back to us, should we get a return then a refund will be issued excluding delivery cost.

Free standard delivery will apply on all online orders over £90, telephone or email orders are excluded from this offer.

Free delivery does not apply to orders outside mainland UK.

Free delivery does not apply to orders that contain highly flammable liquids. For example, acetone and monomer.

Saturday & Sunday delivery is not available.

Click & Collect is available. Please note the address for collection is from our salon premises: Perfect 10, 51 Madoc Street, Llandudno, LL30 2TW. Collection is available between 9am & 6pm Tuesday to Friday and 9am - 1pm Saturdays. All other collections must be made by prior agreement. Click and collect orders must allow a minimum of 4 hours to collect. Collections are not available on Mondays.